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Salesforce Commerce Cloud

We bring hands-on expertise in Salesforce Commerce Cloud, with a strong focus on Business Manager customization, secure customer experiences, promotion control, and Salesforce ecosystem integration. We have delivered project-oriented, upgrade-safe solutions across SFRA, pipeline-based, and SiteGenesis architectures that enable scalable and reliable e-commerce operations.

Project Overview

Client

Client name: Private
Nation: Private

Industry

Private

Platform

Web Application

Team Size

Private

Technologies

Private

Features & Security

Salesforce Commerce Cloud_Key_Features

Functional

  • Secure Login & Access Control: MFA-enabled, risk-based authentication configurable by market and user type to protect accounts and high-value transactions.
  • Promotion, Pricing & Conversion Control: Advanced discount governance, flexible campaign rules, and consistent pricing logic across PDP, cart, and checkout.
  • Order, Payment & Checkout Management: Full business control over order lifecycle, payments, refunds, and complex payment scenarios via Business Manager.
  • Local & Alternative Payment Expertise: Seamless integration of BNPL, wallets, and local gateways with scalable, market-specific checkout experiences.
  • Shipment & Fulfilment Integration: Address validation, dynamic delivery options, and real-time shipment visibility to reduce delivery failures and improve conversion.
  • Ratings, Reviews & Trust Signals: Third-party reviews integrated into PDPs with centralized moderation to boost trust, SEO, and purchase confidence.
  • Verified Promotions & Order Tracking: Eligibility-based offers (student, member, exclusive) with accurate attribution and fraud-resistant tracking models.
  • Salesforce Ecosystem Integration: Deep integration with CRM, Marketing Cloud, and MuleSoft for unified data, personalization, and scalable architecture.
     

Non-Functional

  • High Performance Auto-scaling server system ensures smooth operation with tens of thousands of concurrent users
  • Web Responsive Ensuring optimal system performance across different web platforms and devices
  • User Experience Clear warnings and prevention of transactions if the minimum amount received is significantly lower than expected, avoiding user confusion and financial losses

System Security

  • HMAC Authentication Verifies that requests are coming from expected sources and have not been tampered with during transit
  • DDoS Attack Prevention  Utilizing CloudFlare, the system can monitor and quickly block DDoS attacks based on request IP addresses
  • XSS, CSRF & SSRF protection
  • Encrypted data User’s sensitive information related to banking, phone numbers, addresses, etc., is encrypted in the database
  • CloudFlare (CDN) integration  Integration with CloudFlare enables easy prevention of DDOS attacks, unauthorized access through OTP verification, and real-time security monitoring
  • IP Whitelist/VPN Access to the web admin system is restricted to IP Whitelist or authorized VPN accounts
  • Secret key stored in Vault All project keys (such as secret keys, third-party API keys) are stored securely in a separate storage system (without any information stored in the database or source code)
  • Multisignature cold wallets
  • Hide sensitive data in logs All important information is hidden in the system logs
  • Frequent security scanning with OWASP, SynkIO, and AWS Security Scans Integration of well-known security scanning tools such as OWASP, AWS Security Scans, and mandatory SEC tools ensures the detection of security issues and daily updates on new security vulnerabilities

User Security

  • Two-factor Authentication Integration of One-Time Password (Google Authenticator) for functions such as FIAT/Crypto Withdrawal and User Security Features
  • Login Throttling Limits the number of logins attempts an attacker can make while providing multiple opportunities for users to remember their passwords
  • Complexity policy for password and PIN Ensures a certain level of complexity for passwords and PINs (for mobile phones) to prevent easy guessing by hackers

Solutions

Risk-based MFA that adapts by market, user type, and transaction value—balancing protection and ease of access.

Business-managed promotion rules with discount caps and centralized pricing logic across PDP, cart, and checkout.

Business Manager–driven control over order lifecycle, payments, refunds, and exceptions.

Scalable payment orchestration supporting BNPL, wallets, and local gateways within a unified checkout flow.

Address validation, dynamic shipment options, and real-time fulfillment visibility.

Integrated third-party ratings and reviews with centralized moderation and market-level activation.

Deep Salesforce integration (CRM, Marketing Cloud, MuleSoft) for unified data and scalable orchestration.

Eligibility verification with server-side and client-side tracking for accurate attribution and fraud prevention.

dexwonder-project-solution

Challenges

The project team encountered no technical challenges, including achieving the system’s functional criteria as specified by the SEC, based on prior experience working on other exchange systems. However, the project has to face challenges due to the Cryptocurrency downtrend:

Financial Impact of Cryptocurrency Downtrend

Risk of Uncertain Market Conditions

Balancing Project Quality and operational Cost

Managing Stakeholder Expectations

Ensure legal protection for users set by the Securities and Exchange Commission (SEC)

Cost & Quality Optimization

Here’s how we optimize costs while maintaining high quality for the Salesforce Commerce Cloud project:

Leverage our SFCC expertise to accelerate development, reduce implementation time, and ensure best practices across the platform.

Optimize SFCC architecture and workflows to improve storefront performance, scalability, and overall system efficiency.

Utilizing AI in the workflow

With the current capabilities of AI in assisting various tasks, applying AI to tasks such as UI design, testcase review, and source code review has helped the project team save a significant amount of time and effort.

Automation of code review

Using SonarQube for automated code review helps save costs associated with manual code review and ensures the quality of the source code. 

Proper task allocation

Each project involves both experienced and new team members. Although all team members receive training before joining the project, it is not possible to cover the entire system comprehensively. Therefore, to accelerate project progress and ensure the highest quality, it is essential to assign experienced individuals to tasks that require expertise in a specific domain. For example, when developing a Mobile App, experienced individuals can handle API integration for screens with complex logic, while newcomers can focus on UI development, requiring little or no experience in Crypto Exchange.

Adhering to strict quality processes

It may seem difficult to persuade, but usingthird-party services can save more money than handling a service internally. For instance, by using a third-party service for Slider Captcha (a service provided by a dedicated team), the project can save costs compared to implementing and maintaining a separate service. Based on the company's experience and project team's expertise, they have identified third-party providers with the best cost-effectiveness, stable service quality, and sustainability.

Utilizing third-party services to save costs

Each error results in a series of related actions, such as logging bugs, fixing and retesting, reporting, and capturing evidence. By ensuring strict quality processes within the company, the project team has minimized the occurrence of errors, reduced rework time and saving costs.

Experience from previous projects

With their own experience and a team of experienced consultants, the project's technical and business implementations are streamlined and accurate, minimizing costs, time, and resources. For a large-scale project, even a single incorrect business or technical approach can lead to a cascade of issues. By forecasting and providing appropriate solutions based on previous project experiences, this project ensures the highest quality while maintaining reasonable and cost-effective measures.

Accomplishment

The project exceeded expectations and was successfully delivered within 2 months. In addition to developing the Salesforce Commerce Cloud solution as required, we also provided valuable recommendations and ongoing support throughout the project, including optimizing the eCommerce workflow, improving storefront performance, enhancing system scalability, and suggesting practical solutions to improve the overall customer experience and usability.

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